AI customer service
Mowazaf
A digital employee answering your customers around the clock
It learns from your business data and answers on your website, WhatsApp, Instagram and Messenger. Your team steps in during working hours; the digital employee covers the rest of the day.
The problem
Most customer messages are the same few questions — prices, shipping, hours, returns. Answering them eats your team’s day, and leaving them overnight sends customers to competitors.
What’s inside
Your data first, AI second
Answers come from the knowledge base you provide (FAQs, products, policies); AI is used only for what it doesn’t know. More accurate, less costly.
Live chat by shift
Set your team’s hours: conversations route to humans during shifts and to the digital employee outside them.
Every channel
Website, WhatsApp, Instagram, Messenger — one inbox.
Team inbox
Assignment, internal notes and per-agent permissions.
Campaigns & flows
Targeted broadcasts and automated flows for welcome, follow-up and cart recovery.
Installs in a minute
One line on your site, via API, or from Salla and Zid.
Built for
- Online stores
- Clinics & centers
- Service & real-estate firms
Connects with
- Messenger
- Website widget
- REST API
- Salla
- Zid
Pricing
Monthly plans by channels and conversation volume, with a trial period.
Common questions
Will it make things up?
It answers from your approved data first; when unsure it hands over to your team instead of guessing.
Can I jump into any chat?
Yes — take over any conversation with one click and hand it back whenever you like.
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Tell us about your project
The first session is free and we reply within a business day. If we’re not the right fit, we’ll say so and suggest who is.